Law on the Protection of Personal Data - Arzular Metal Casting Industry

At Arzular Metal Casting Industry, we place great importance on the privacy and security of your personal data.

In this context, processing and storing all types of personal data belonging to all individuals associated with Arzular Metal Casting Industry, including our customers and business partners who benefit from our products and services, in compliance with the Law No. 6698 on the Protection of Personal Data (“KVKK”) is one of our priorities. In line with our role as the "Data Controller" under KVKK and with the awareness of this responsibility, we would like to inform you about the purposes of processing your personal data, the methods and reasons for collecting your data, your rights regarding the processing of your personal data, and the procedures and principles for exercising these rights as follows:

a. What is Personal Data? What Personal Data Do We Collect?

Personal data refers to any information related to your identity (such as name, surname, Turkish ID number, etc.), including address and phone information, vehicle and license plate information, family status information, IP address, bank account information, and any other information that can be associated with you (“Personal Data”). A Special Category of Personal Data includes sensitive personal data such as race, ethnic origin, political opinions, philosophical beliefs, religion, sect or other beliefs, attire, membership in associations, foundations or unions, health, sexual life, criminal convictions, and security measures, as well as biometric and genetic data (“Special Category of Personal Data”). The explanations we provide on this page regarding your Personal Data also cover your Special Category of Personal Data.

In this context, as Arzular Metal Casting Industry, we collect Personal Data of our customers, business partners, employees, job applicants, users of our platforms (internet/mobile sites and applications), visitors, subcontractors, and authorized personnel and employees of institutions with whom we have business relationships, in compliance with KVKK when necessary. We can detail the Personal Data we collect as follows:

Identity Data: Data related to the identity of individuals, such as name, surname, Turkish ID number, and photocopy of ID, collected from our customers, business partners, employees, job applicants, users of our platforms (internet/mobile sites and applications), visitors, subcontractors, and authorized personnel and employees of institutions with whom we have business relationships.
Contact Data: Data that allows communication with individuals, such as phone numbers, addresses, email addresses, and IP addresses, collected from our customers, business partners, employees, job applicants, users of our platforms (internet/mobile sites and applications), visitors, and subcontractors and authorized personnel and employees of institutions with whom we have business relationships.
Family Member Data: Data about the family members and close relatives of relevant individuals, collected from our employees, job applicants, and subcontractors and authorized personnel and employees of institutions with whom we have business relationships, in order to protect the legal and other interests of our company or the relevant individual as required by relevant legislation.
Financial Data: Data such as salary, wage information, and bank account information collected from our employees, job applicants, customers, business partners, subcontractors and authorized personnel and employees of institutions with whom we have business relationships, in accordance with the legal relationship established with the relevant individual.
Personnel Data: All types of personal data that form the basis for the establishment of personnel rights of natural persons who work with our company, collected from our employees, job applicants, and subcontractors and authorized personnel and employees of institutions with whom we have business relationships.
Physical Location Security Data: Personal data such as security and camera recordings taken during entry to the physical premises and during the stay within the premises, collected from our customers, business partners, employees, job applicants, visitors, and subcontractors and authorized personnel and employees of institutions with whom we have business relationships.
Communication and Complaint Management Data: Personal data obtained from our customers, business partners, users of our platforms (internet/mobile sites and applications), visitors, and subcontractors and authorized personnel and employees of institutions with whom we have business relationships during the processes of receiving and evaluating any type of requests or complaints directed to our company.
Special Category of Personal Data: Data such as health data, biometric data (voice and video recordings), religion, and information about association or union memberships collected from our customers, business partners, employees, job applicants, visitors, and subcontractors and authorized personnel and employees of institutions with whom we have business relationships, as specified in Article 6 of KVKK.
Other Data: Data processed for technical operational security, purchase information, cookies, and other data collected automatically through automatic or any other means by various methods, collected from our customers, business partners, employees, job applicants, users of our platforms (internet/mobile sites and applications), and subcontractors and authorized personnel and employees of institutions with whom we have business relationships.

b. How and on What Legal Grounds Do We Collect/Process Your Personal Data?

We collect your Personal Data through the following primary purposes and methods, and through other channels that may be added in the future, using automatic or non-automatic means, whether verbal, oral, written, or electronic.

We collect your Personal Data through our internet and mobile platforms (internet/mobile sites and applications), social media channels operated in the name of Arzular Metal Casting Industry on various social media platforms, our call center managed by Arzular Metal Casting Industry, email, short messages (“SMS”), or multimedia messages (“MMS”), among other communication methods; through contracts signed with you or your authorized company in the scope of our sales and marketing activities, commercial offers provided, printed and electronic forms, business visits where you provide business cards and other documents, through third parties such as our group companies, business partners, distributors and sales channels, manufacturing companies, or firms supplying products/services, and through various channels including trade registry and other sources, using various methods that are entirely or partially automatic or part of any data recording system.

We process your Personal Data based on one or more of the following legal grounds:

Your explicit consent,
The provisions of laws and regulations in force in the Republic of Turkey allowing the processing,
Necessity for protecting your or another person's life or physical integrity when you are unable to provide consent verbally due to actual impossibility,
Necessity for the performance of the contract concluded with you or your company,
Necessity for the fulfillment of our legal obligations to process your Personal Data,
Your Personal Data being publicly disclosed by you,
Necessity for the use or protection of our legal or contractual rights as Arzular Metal Casting Industry,
Legitimate interests of Arzular Metal Casting Industry to process your Personal Data, provided that it does not infringe your fundamental rights and freedoms.

As Arzular Metal Casting Industry, we store all Personal Data processed in compliance with KVKK and other relevant legislation for the required periods and, in any case, as long as the legitimate purposes mentioned above remain. We take all necessary administrative and technical measures to protect your Personal Data, which is stored in compliance with mandatory periods defined by KVKK and other legislation.

c. For What Purposes Do We Process Your Personal Data?

We process your Personal Data according to its nature for the following general purposes:

Fulfilling the obligations of the contracts concluded by Arzular Metal Casting Industry, supplying, producing, selling, delivering, and installing the offered products and services, developing these products and services, conducting necessary work and evaluations to benefit you from them, and performing post-sales maintenance and repair operations.
Monitoring and fulfilling obligations arising from consumer legislation and responding to consumer inquiries.
Tracking, evaluating, and providing support services for requests and complaints from customers and consumers, managing consumer satisfaction, and conducting planning, statistics, and satisfaction surveys in this scope.
Conducting quality assessment and improvement studies to provide better and more reliable products and services and ensure sustainability, and auditing our suppliers, subcontractors, and similar business associates.
Executing advertising and marketing activities related to the products and services offered by Arzular Metal Casting Industry, conducting promotions, campaigns, offers, events, and providing information about new products and services, and managing corporate communication activities.
Conducting marketing and CRM (Customer Relationship Management) activities.
Planning and organizing corporate communications and related events and invitations, and conducting market research studies.
Improving the digital platforms provided for use by our customers, consumers, and business partners, and offering efficient and personalized experiences to platform users by analyzing user numbers, types, visit frequencies, behaviors, geographical locations, and similar statistics, providing personalized content, campaigns, and advertisements based on user interests and needs, using cookies for this purpose.
Ensuring the legal and commercial security of individuals involved in business relationships with Arzular Metal Casting Industry (planning administrative operations related to communications conducted by our company, ensuring and auditing the physical security of company locations, conducting evaluation and audit processes for business partners/customers/suppliers (authorized or employees), legal compliance processes, etc.).
Using legal rights, and utilizing information about processing history as evidence in case of disputes after the termination of the legal relationship.
Determining and implementing Arzular Metal Casting Industry's commercial, legal, and business strategies.
Executing human resources and accounting/finance policies of Arzular Metal Casting Industry.
Planning, auditing, and executing information security processes.
Ensuring compliance with domestic and international legislation, providing information requested by public institutions and organizations, and fulfilling reporting obligations.

d. Transfer of Personal Data and Processing of Personal Data by Third Parties

The company may transfer personal data to a third natural or legal person in accordance with KVKK regulations. In such cases, the company ensures that the transferred third parties also comply with this Policy. Necessary protective arrangements are included in the contracts concluded with the third party.

Transfer of personal data to third parties located in Turkey; Personal Data may be transferred by the company to third parties located in Turkey without obtaining explicit consent in exceptional cases defined in Articles 5.2 and 6.3 of KVKK or with obtaining explicit consent from the relevant individual (Articles 5.1 and 6.2 of KVKK).
Transfer of personal data to third parties located abroad; Personal Data may be transferred by the company to third parties located abroad without obtaining explicit consent in exceptional cases defined in Articles 5.2 and 6.3 of KVKK or with obtaining explicit consent from the relevant individual (Articles 5.1 and 6.2 of KVKK). However, the following conditions must be met regarding the foreign country to which the data is transferred:
1. The foreign country to which personal data is transferred is recognized by the Council as a country with adequate protection,
2. If the foreign country to which the transfer will take place is not listed on the Council’s list of secure countries, the company and the Data Controllers in the relevant country must obtain written assurance that adequate protection will be provided and obtain permission from the Council.

e. Your Rights and Application Procedures

e.1. Your Rights Regarding Your Personal Data

We would like to inform you that you have the following rights regarding your processed data within Arzular Metal Casting Industry and its affiliates:

To know whether your Personal Data is being processed,
To obtain information about your Personal Data if it is being processed,
To know the purpose of processing your Personal Data and whether it is being used in accordance with that purpose,
To know the third parties to whom your Personal Data has been transferred, whether domestically or abroad, and which data has been transferred,
To request the correction of incomplete or incorrect processed Personal Data,
To request that corrections, deletions, or destructions of your Personal Data be communicated to third parties to whom your Personal Data has been transferred if applicable,
To request the deletion or destruction of your processed Personal Data if the reasons for processing your Personal Data no longer exist or if your Personal Data becomes outdated,
To object to the processing of your Personal Data resulting in an adverse outcome solely through automated systems,
To claim compensation if you suffer damage due to the unlawful processing of your Personal Data.

e.2. Application

You can submit your requests regarding your Personal Data by filling out the application form linked below:

Submitting it to our consulting office at our company’s address listed in the Data Controller Identification Information section or by sending a notification via Notary to the same address,
Submitting it via registered electronic mail.

Arzular Metal Casting Industry will address your requests promptly and conclude them free of charge within thirty (30) days at the latest, depending on the nature of the request. If fulfilling your requests incurs any cost, we may charge you only the fees determined by the Personal Data Protection Board in accordance with the law.

Arzular Metal Casting Industry may accept or reject your requests by explaining the reasons and communicate this response in writing or electronically to the person making the request. If your request is accepted, Arzular Metal Casting Industry is obliged to fulfill the request immediately.

e.3. Complaint

If your requests are rejected by Arzular Metal Casting Industry, you are not satisfied with the response provided by Arzular Metal Casting Industry, or if no response is given, you can file a complaint with the Personal Data Protection Board within thirty (30) days from the date the response was communicated to you and within thirty (30) days from the end of the thirty (30) day period if no response is given.

f. Data Controller Identification Information

The term Arzular Metal Casting Industry used in this document refers to the company established in Turkey, for which this document is prepared for the benefit of the data subjects listed below, and the company identified below is the Data Controller responsible for the data of the relevant individuals:

Our Production Facility

Address: Veliköy, Organized Industrial Zone Neighborhood, Osman Uzun Street No:22, D:1, 59520 Çerkezköy/Tekirdağ

Phone: 0 212 486 24 21

Email: info@arzularmetal.com.tr

Head Office

Address: İOSB İPKAS İş Merkezi, Bedrettin Dalan Boulevard, Building No:39 (A block) 1st Floor No:99, İkitelli, 34490 Başakşehir/Istanbul

KVKK Application Form

Under the Law No. 6698 on the Protection of Personal Data (“KVKK”), individuals defined as personal data subjects (“hereinafter referred to as “Applicant”) are granted certain rights to make requests regarding the processing of their personal data as per Article 11 of KVKK. According to the notification on Application Procedures and Principles for Applications to the Data Controller (dated 10/03/2018 and numbered 30356), applications regarding these rights must be submitted to our Data Controller Company in person, in written Turkish, and through the methods specified below.

Below are the details on how written applications should be submitted to us.

Information to be Filled Out During the Application:

Name, surname, and signature if the application is written,
For Turkish citizens: Turkish ID number; for foreigners: nationality, passport number, or if available, ID number,
Residential address or business address for service delivery,
If available, the email address, phone, and fax number for notification purposes,
Subject of the request.

Additionally, information and documents related to the subject should be attached to the application.

If you wish to make an application regarding your personal data, the application form below must be filled out completely. This application form is arranged to accurately identify your relationship with our company, determine the Personal Data processed by our company if any, and respond correctly and within the legal timeframe to your application. To eliminate legal risks that may arise from unlawful and unjust data sharing and to ensure the security of your personal data, our company reserves the right to request additional documents and information (such as a copy of your ID card or driver’s license) for identity and authority verification. If the information provided in the form is incorrect or an unauthorized application is made, our company does not accept liability for requests arising from such incorrect information or unauthorized applications.

Applications submitted to us will be responded to in writing within thirty (30) days at the latest, free of charge, in accordance with Article 13 of KVKK, paragraph 2, depending on the nature of the request.